Community Outreach & Enrollment Coordinator

JOB TITLE: Community Outreach & Enrollment Coordinator

EMPLOYMENT TYPE: Full-Time

REPORTS TO: Community Health & Well-Being Manager

LOCATION: Hybrid (3-4 days in-office); Downtown Brooklyn

SALARY: $51,000/annually

ABOUT AAFSC:

The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Our mission is to empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in their communities. While our doors are open to all, AAFSC has developed cultural and linguistic expertise in serving members of NYC’s Arab, Middle Eastern, North African, Muslim, and South Asian (AMENAMSA) immigrant and refugee communities. AAFSC promotes mental and physical well-being and community power. We ensure families are knowledgeable about their rights and equipped to participate in civic society with confidence and security. We help prevent child abuse, and work to end domestic- and gender-based violence. We provide the tools for learners of every age to succeed. Finally, we help lift up the voices and needs of under-represented communities and champion gender-, racial-, restorative-, and immigrant justice.

JOB SUMMARY:

The Community Outreach & Enrollment Coordinator raises awareness and provides support to community members on topical issues & initiatives, including public health programs, emergency assistance programs and housing resources. As this position is project-oriented, the person in this role will need to be adaptable and nimble with the ability to support emerging needs and priorities, including but not limited to, NYC Care, Emergency Rental Assistance Program (ERAP), COVID-19 vaccination efforts, etc. In addition to public education & outreach, this role will also be responsible for direct enrollment for clients seeking out support for emergency assistance, housing resources and other public health programs.

The person in this role will be organized, have high attention to detail, maintain confidentiality and act with the utmost discretion to support clients as well as act as an ambassador & champion of AAFSC. A commitment to immigrant, refugee and low-income communities is essential for this role.

DUTIES AND RESPONSIBILITIES:

Outreach & Enrollment Services

• Educate all constituents on topical issues & initiatives, including public health programs, emergency assistance programs, and housing resources.
• Assist clients with completing applications for public health programs, emergency assistance programs and housing resources, and answer questions regarding the approval process.
• Public health programs & efforts include, but are not limited to, NYC Care, SNAP, NY State of Health Insurance, etc.
• Submit all information and applications electronically and input all data into Apricot as well as relevant government databases on a daily basis.
• Conduct a variety of outreach work & public education efforts to reach the deliverables including, but not limited to, canvassing, flyering, tabling, conducting presentations, and having one-on-ones with constituents.
• Connect individuals contacted through the above outreach and public education efforts with the appropriate follow-up services, either through direct screening and enrollment or referrals.
• Walk clients through application process for any applicable programs and assess client needs for referrals internally and externally.
• Communicate directly with and collect documentation from external parties that is relevant for client applications.
• Review all documentation prior to submission for completeness and accuracy.
• Maintain privacy and confidentiality for information collected in connection with outreach, screening & enrollment efforts.
• Assess needs of populations and track relevant and identified data points.
• In coordination with the Community Health & Well-Being Manager & Resource Development team, plan and organize community meetings, or join existing community meetings with external partners, to conduct outreach and community education activities.
• Submit weekly data reports and brief monthly reports describing progress made and challenges faced.
• Develop and follow workflow and communication documents to make the process as efficient and smooth as possible.
• Support the development of the Outreach plan outlining how AAFSC will meet monthly outreach and appointment targets, and strategies and tactics to reach eligible populations in targeted neighborhoods.
• Keep abreast of local, state and national policies, procedures and changes related to public health programs, emergency assistance, and other benefits.
• Attend program-related training conferences and workshops as appropriate.

Intake, Information & Referrals

• Answer incoming phone calls and provide in-person assistance to all existing or potential clients/participants to provide information and referral service activities including intake, assessment, information and referral.
• Facilitate new client intake process/current client referrals via 1-2-1 screening with client and capture of required client information.
• Input all intake information electronically into Apricot and ensure its accuracy and quality.
• In coordination with Program leads, input all pre/post assessment information electronically into Apricot and ensure its accuracy and quality.
• Provide accurate information regarding programs, services, policies, procedures and options when inquiries are made by potential new clients and community service providers.
• Stay up to date with all program and service changes.
• Provide excellent customer service.
• Provide advocacy for clients when needed by interacting with clients and human service agencies resolving problems and providing information.
• Submit all relevant information to Program Supervisor and/or Program Director.
• Assist in maintaining, adding to, or editing information in an accurate and through database consisting of community resources.
• Provide written and verbal feedback to supervisor on efforts & outcomes.
• Assist as needed with front desk and phones

Other duties and responsibilities

• Participate in AAFSC meetings and trainings, as well as any off-site meetings and trainings assigned by supervisor.
• Perform other duties assigned as necessary.

BACKGROUND AND POSITION REQUIREMENTS

• Bachelor’s degree preferred.
• Strong verbal communication and interpersonal skills.
• Bilingual or multilingual skills in one or more of the following languages plus English required: Arabic, Urdu, Bangla/Bengali, Spanish, etc.
• Experience conducting successful community outreach in hard to reach and/or undercounted communities.
• Strong computer skills and proficiency with technology including Microsoft Office products, CRM, and databases.
• Able to properly and accurately maintain electronic filing systems.
• Able to thrive in a busy work environment, be innovative, and make decisions independently.
• Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision-making.
• Positive, can-do attitude with ability to hit the ground running.
• Must be able to maintain client confidentiality.
• Must be able to work collaboratively with all layers of the organization.
• Passion for AAFSC’s mission and vision.
• U.S. Work Authorization required.

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply.